Camera House - Geelong

My camera buying experience with camera house geelong is the best so far,staff is really friendly and helpful. i have had bad experiences in past with other vendors. i'm a nikon shooter and thought of trying a different brand camera body so i had questions about lenses Compatibility, native lenses availability and few other questions, I observe and critique customer service a little too much and I must say they are good people working there who are willing to help and make things work for their customers.

Excellent customer service late this afternoon from both staff. Guy who served me double checked my two purchased battery chargers worked before I left. Other guy gave honest advice that a lens converter wouldn’t work well on my camera. Much appreciated to both of you close to closing time. I also observed how well they treated other customers.

Geelong Camera House has a good range of products and the staff that I have talked to are friendly. That said, I would recommend against getting film developed there. I needed a roll developed for a client and was told that there would be a two week turnaround to get my scans. I reluctantly agreed (there are no longer any other film labs in Geelong) and passed the ETA on to my client. I checked in after two weeks had passed to find out that their processing machine had been out of action for a few days and the issue would not be fixed for another 3 weeks or so, although they mentioned that it could be longer as they had not yet contacted the technician. They explained that there was a chemical imbalance in their developer and they only found out after it started tinting their customers photos yellow (which makes it sound like they don't use control strips?). I'm thankful that it wasn't my roll they found out on, however I would have greatly appreciated some communication about the delay so that I could have sought an alternative earlier - they had my contact details. I felt completely high and dry - over two weeks down and no closer to getting my clients photos back to them. The guy who served me was quick to give me a refund and helpfully recommended some Melbourne labs, one of which (Ikigai) did a fantastic job and had my scans back within a couple of days. As a camera retail store first and foremost, film developing is only a peripheral service and it feels as such. I have not seen the level of care or professionalism that I would personally look for in a film lab and wouldn't be trusting them with any rolls until I saw a change.

Incredible customer service by Col! His expertise was amazing and his ability to put his knowledge into layman's terms for us was even better. His enthusiasm for speaking about photography and all things cameras, and the professional way with which he spoke, meant that we will definitely buy our camera through him and all our future camera equipment.